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dental technology

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3 Ways Tech-Savvy Dentists Stay Connected with Patients In Between Appointments

by Naomi Cooper July 3, 2019

dental patient communicationAs a dentist you have a unique relationship with your patients in that you may only see them a couple of times a year. It’s hard to forge a relationship when you only see the other person every six months.

Luckily for dentists, there are some really innovative tools on the market to help streamline your communication to stay connected with your valuable patients all year long.

  • Make sure your website is optimized for patients today. Contact information needs to be easily accessible, online appointing is preferred and above all, make sure it’s user friendly.
  • Don’t just rely on the patient communication features that came standard with your practice management system. Enhanced communication solutions offer features like real-time text messaging straight from the front desk computer and software that can automatically fill the holes in the daily schedule.
  • Always follow up with a survey. Post-appointment surveys not only demonstrate your commitment to patient satisfaction, but help you gain valuable insights about the overall patient experience and allow you to correct any weaknesses that may exist.

For more tech-centered strategies for dental patient communication, check out my Dental Products Report article here.

Blog

3 Modern Patient Communication Tools for Dentists

by Naomi Cooper April 11, 2016

Did you know the cost of attracting a new patient to the dental practice is five times higher than the cost of keeping an existing patient? While much of the focus of dental practice marketing is on external activities designed to bring new patients in, patient retention is equally as important for the longevity of the dental practice.

dental patient communication

Good communication goes a long way in creating loyal patients. Modern technology such as text message appointment reminders make patients’ lives easier in our always on-the-go society, and they help to simplify daily office processes for the front desk team as well.

Here are 3 tools dentists can use to boost their ongoing patient communication:

  1. Automated processes: E-communication tools like appointment reminders, custom emails, online patient portals make it easier than ever to stay in touch with patients in between office visits.
  1. Post-appointment surveys: Getting patient opinions following an appointment not only helps highlight any inefficiencies in the practice but also provides an ongoing source of positive feedback.
  1. Online Patient Reviews: Ask patients to post those positive patient comments online so that prospective patients can get a good feel of the practice before their first appointment.
Blog

Important Tech Tools for Dentists and Patients

by Naomi Cooper January 21, 2015

Important Tech Tools for Dentists and PatientsToday there are countless opportunities for dentists to connect with patients, both new and existing, thanks in large part to advancements in technology. It is no longer necessary for dentists to limit patient communication to just the 1-2 times a year the patient comes into the practice.

Many tools are now available to dentists to facilitate ongoing patient engagement, including:

  • Patient communication systems
  • Post-appointment surveys
  • Website design
  • Social media

Engaging with patients year-round is easier than ever. For more information, check out my recent article published in Inside Dentistry detailing the 4 top tech tools for dentists looking to boost patient engagement.