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dental practice growth

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Cultivating Relationships: 6 Networking Tips for Dentists

by Naomi Cooper March 27, 2013

Cultivating Relationships: 6 Networking Tips for DentistsHere on the blog I often speak to the importance for dentists to engage in social media and online marketing. New modern tactics like these are essential for dentists to keep their marketing fresh and relevant. With that being said, a solid marketing plan includes a mix of new and old methods. And nothing can replace the value of professional networking.

Many dentists shy away from networking. Their reasons (ahem, excuses) range from not wanting to be too “sales-y” to simply not understanding the importance of networking.

No amount of advertising can replace face-to-face communication. Fostering relationships with fellow dentists, specialists, other healthcare providers and even other business owners is a way to market your practice and stay in touch with the local community.

Networking does not have to be cheesy or phony. Instead, approach networking as an opportunity to meet other business professionals with the same goal in mind – to grow their business.

Here are few ways for dentists to jumpstart their professional network:

  1. Start with the familiar. Be sure to be an active member of your college and dental school alumni associations. Re-establish relationships with your dental school mates. Even if they are not nearby, you never know where a referral may come from.
  2. Join, or re-engage, with professional associations. On the national level, check out the ADA website for any upcoming seminars or events. Be sure to look closer to home at state or local components.
  3. If there are not any local opportunities, create one of your own and bring together other like-minded healthcare professionals. Host a study club or a cross-specialty workshop for patients with other doctors, for instance a dermatologist or pediatrician.
  4. Include website addresses of your contacts within your practice website. Create a reciprocal page, “Our Medical Community”, with links to other websites of your contacts.
  5. Join your local Chamber of Commerce.
  6. Professional networking is now online. LinkedIn is the most popular site for professionals looking to increase their network. Facebook and Twitter are obviously ideal for engaging with patients, but to connect with other professionals Linkedin is your best bet.

In the end, if you are not talking about your practice, who will be? Operating a successful dental practice is not just about quality patient care. Meeting people and establishing professional relationships must be an element of your dental marketing plan.

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Sales: Overcome Your Fears and Grow Your Practice

by Naomi Cooper January 16, 2013

Sales: Overcome Your Fears and Grow Your PracticeSales. Does this word intimidate you? Dentists seem to have a love/hate relationship with the word and everything that goes along with it. On the one hand, sales are necessary in order to increase practice revenue, case acceptance and tighten recall, which are all positive characteristics of a successful dental practice. On the other hand, I’ve heard many of my clients say they feel that sales, or “selling”, is just for large corporations. Some dentists feel they shouldn’t have to engage in sales – that patients should come to them naturally.

Unfortunately, any aversion to the sales process is something that all dental practice owners must overcome. Sales doesn’t only have to do with getting new patients in the door. Good treatment planning, case acceptance and front desk verbal skills — and quality customer service — are key components of the sales process. Improving your communication techniques not only will help you sound like a more confident practitioner, but will also increase new patient flow and production in your practice.

One more thought. As a dentist, you are not looking to sell your patients some cheesy product that they will use once and throw away. You are informing the community that you are a skilled oral healthcare provider. When your patients are in your chair, you assist them in making better oral healthcare choices for themselves and their families. Approach the sales process as a conversation between you and your patients, and any intimidation or negative feelings should dissipate.

Here’s a great article from Joy Gendusa, Founder and CEO of PostcardMania, on how she views the skill of selling as an important life skill, not just a business skill.

How do you value sales in your dental practice? How did you overcome your fears of selling, and what effects did it have in your dental practice? Please share your opinions and experiences below.